Domestic Packages are shipped via FedEx services. We offer FREE FedEx 2-Day Air for all orders over $250 and FREE FedEx Ground for orders under $250 (free shipping is not available for Columns and Trees). For your convenence we also offer FedEx 2-Day AM, Standard Overnight, and Priority Overnight. Once your items dispatch from our facility you will get an email directly from FedEx Tracking Updates. If you have not received this in your email please check your junk mail folder. If you're still unable to find your tracking number give us a call or email, we will gladly locate your tracking information for you.
We ship products to over 100 countries throughout the world via United States Postal Service (USPS). We offer two USPS flat rate services that get our products to you in either 6-10 or 3-5 days guaranteed. USPS (in comparison to private companies e.g. FedEx and DHL) offers lower prices and faster delivery speed. USPS also has an excellent record for on time and accurate deliveries.
When shipping oversized packages (e.g. larger than a 3' box), we use YRC Freight. These orders are considered oversized shipments with FedEx and therefore cheaper to ship via Freight. Call or email us today for a competitive freight shipping rate.
Dispatch Time Line
The following product lines will dispatch in 1-2 business days if ordered in white or black fabric, 3-5 business days if ordered in colored fabric: Flat Panels, Backgrounds, Stretch Screens, Panel Walls, and Truss Covers. Holiday products will dispatch in 8-10 business days with the exception of 3D Christmas Tree Incredible. Our lines of Hoop, Funnel and Square Columns as well as 3D Christmas Tree Incredible will be discontinued on October 14th, 2014. Because this item is being discontinued we are adding manufacturing time to keep up with an increased sales volume. Columns and Trees will dispatch within 15 business days from the date of purchase.
Rush service is available upon request for a 10% price increase and can often be expedited to same day dispatch depending on our current work load. Let us know what you're interested in purchasing and we will check to see if we can meet your deadline.