3 Year Extended Warranty 

We believe in our products so strongly a 3 year warranty is included with each and every item we sell. We're confident that once you experience the quality and performance of our Stretch Shapes™, you'll see the difference that we pride ourselves on.

 

Out of Box

All products are guaranteed against out of box material defects.  If your product arrives with any damage whatsoever, we’ll replace it immediately. We also guarantee your item will stretch to the size stated and be an accurate representation of what’s demonstrated on our website. 


Long Term

We guarantee our seams won’t come undone, break, or tear and that our corner mounts will last for the duration of the warranty. Permanently installing your product and following the recommended care and maintenance instructions will extend its life far beyond the duration of the warranty.


Exclusions

Although the Trapeze Plus fabric we use is designed for high performance stretch, this warranty excludes damage caused by any of the following:

 

punctures introduced to the material through installation/use or handling

  • overstretching
  • improper storage
  • unsuitable use or application
  • high winds
  • prolonged exposure to exterior conditions

  


If your warranty has lapsed, please contact us anyway and we’ll do our best to help you out. We want you to feel great about your purchase from our company!

 

How to Return an Item:
For returns, repairs, or if an item has been shipped defective please contact us. You will need a Return Merchandise Authorization number (RMA#) before the item may be shipped to us. Ship the package prepaid with RMA# clearly marked on the outside. When you contact us we will provide you with an RMA# and a return shipping voucher. Once an RMA# has been given, you will have 14 business days to return the item via mail service. If the item is not returned in 14 days the RMA# will be void and a new RMA# will be required to return the item. Returns are accepted only if one or more of the following are met: item has been shipped defective, item is not as stated in the product description, or for warranty covered repairs.