3 Year Extended Warranty 

We believe in our products so strongly we include a 3 year warranty with each and every item we sell. We're confident that once you experience the quality and performance of our Stretch Shapes, you'll see the difference that we pride ourselves on.

 

Out of Box

All products are guaranteed against out of box material defects.  If your product arrives with any damage whatsoever, we’ll replace it immediately. We also guarantee your items will stretch to the size stated and be an accurate representation of what’s demonstrated on our website. 


Long Term

We guarantee our seams won’t come undone, break or tear and that our corner mounts will last for the duration of the warranty. Hard goods such as hoop rings and connection hubs are also included in the warranty. Permanently installing your product and following the recommended care and maintenance instructions will extend its life far beyond the duration of the warranty


Exclusions

Although the Trapeze Plus fabric we use is designed for high performance stretch, this warranty excludes damage caused by any of the following:

punctures introduced to the material through installation/use or handling

overstretching

improper storage

unsuitable use or application

high winds

prolonged exposure to exterior conditions  


If your warranty has lapsed, please contact us anyway and we’ll do our best to help you out. We want you to feel great about your purchase from our company!

 

How to Return an Item:
For returns, repairs, or if an item has been shipped defective it will require a Return Authorization  number (RA#) before the item may be shipped to us. Package must be shipped prepaid with RA# clearly marked on the outside.   Contact us and we will provide you with an RA# and a return shipping voucher. Once an RA# has been given you will have 14 business days to return item via mail service.   If item has not been returned in 14 day the RA# will be void and a new RA# will be required to return item.   We do not accept return unless the items has been shipped defective, it is not as stated in the product description or for warranty covered repairs.