3 year warranty
Once your product arrives and you get some time to experience it, we know you'll notice the Stretch Shapes quality difference. We believe in our products so strongly we include a 3 year warranty with each and every item we sell.
All products are guaranteed against out of box material defects i.e. stains, rips, punctures or any other material defects. We also warranty our top quality workmanship in every step of the production process i.e. fabric cutting accuracy, serging and sewing. We guarantee your shape will stretch to the size stated and it will be an accurate representation of what is demonstrated on our website. As well we guarantee our seams will not come undone or tear and our corner mounts will last for the duration of the warranty (under normal wear and tear).
Permanently installing your product and/or following the recommended Care and Maintenance instructions will greatly extend it's life beyond the 3 year warranty.
If your warranty has lapsed, please contact us anyway and we’ll do our best to help you out. We want you to love your Stretch Shape product(s)!
For repairs or if an item has been shipped defective it will require a Return Authorization number (RA#) before the item may be shipped to us. Package must be shipped prepaid with RA# clearly marked on the outside. Once an RA# has been given you will have 14 business days to return item via mail service. If item has not been returned in 14 day the RA# will be void and a new RA# will be required to return item. We do not accept return unless the items has been shipped defective, it is not as stated in the product description or for warranty covered repairs.