Simple Return Policy
1. Yes, we accept returns within 15 days of delivery and up to 3 years for warranty for either exchange or store credit.
2. A restocking charge of 15% will apply.
3. We do not accept returns of customized merchandise, unless covered under warranty terms.
4. Returns must have an RMA # (Return Merchandise Authorization Number).
5. Call or email for your RMA #. Once issued, it is valid for 10 business days.
6. We do not pay return shipping unless merchandise is defective.
7. Refunds, exchanges or store credits will be given once our staff has had a chance to inspect returned merchandise.

Dispatch and Lead Times
If an item is listed as in stock and the order is received by 1pm PST (4pm EST) it will usually ship the same day (orders may ship the following business day due to processing and packing).  If an item is listed with a manufacturing lead time it will ship in 1-2 business days if ordered in white or black fabric and 3-5 business days if ordered in color fabric.  Orders are shipped complete, therefore if an item with a lead time is ordered with an in stock item, the entire order will be delayed to dispatch according to the time table of the item with lead time.  We understand that you need your order delivered on time every time.   Stretch Shapes™ is your source for reliable delivery of premium stretch products.   Rush service is available upon request for an additional +10% of the total and can often be expedited to same day dispatch depending on our current work load. Let us know by phone or email about what you need and when you need it and we will check to see if we can meet your deadline.

Payment Terms
We gladly accept MasterCard, Visa, Discover and American Express through our secure First Bank Gateway. We also accept Pay Pal payments, checks, bank wires and money orders.

Flame Retardant Terms
Stretch Shapes™ products made from Trapeze Plus carry a designation of IFR  and passes NFPA 701 Small Scale, CSFM Title 19 and ASTM E84 standards that cover nearly all states including CA and NY.

Privacy Notice
This privacy notice discloses the privacy practices for Stretch Shapes™. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site andhow it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us such as; name, address, phone, and billing information via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g. to ship an order).  Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You have access to and control over information. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.           
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or look for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-370-0202 or via email at [email protected]

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