• Dispatch Time Line: 

        Nearly all Stretch Shapes product lines are made to order, i.e, once you've placed your order we quickly go to work creating your product. Our Instant Dispatch products are the exception. We keep a number of these items premade and ready to ship the same business day if ordered by noon Pacific Time (PST). It will ship the following business day if ordered after. 

         

        The following product lines will dispatch in 1-2 business days if ordered in white or black fabric, 3-5 business days if ordered in colored fabric: Flat PanelsBackgroundsStretch ScreensPanel Walls, and Truss Covers

         

        Holiday products will dispatch in 8-10 business days with the exception of 3D Christmas Tree Incredible.

         

         

        Our lines of Hoop, Funnel and Square Columns as well as 3D Christmas Tree Incredible will be discontinued on October 14th, 2014. Because this item is being discontinued we are adding manufacturing time to keep up with an increased sales volume. Columns and Trees will dispatch within 15 business days from the date of purchase. 

         

 

Rush service is available upon request for a 10% price increase and can often be expedited to same day dispatch depending on our current work load. Let us know what you're interested in purchasing and we will check to see if we can meet your deadline.


Instant Dispatch / Ready Made Dispatch Time Line:  This is an instant dispatch item and will ship the same business day if ordered by noon Pacific time.  If you place your order past noon it will ship the following business day.  Please note if you order an instant dispatch item with any other (non-instant dispatch) item we offer on the site, the instant dispatch item will be held back and shipped according to the other item's dispatch schedule.

 

  • Guarantee of Quality/Warranty:  We only create superior products that are 100% made in the USA from material to fabrication. We back our product with a 3 year warranty from date of purchase at no additional cost to you. All products are guaranteed against out of box material defects (i.e. stains, rips, punctures and material defects). We also guarantee our top quality workmanship in every step of the production process (i.e. fabric cutting, serging and sewing). We guarantee that our seams will not come undone or tear and our corner mounts will last for the duration of the warranty under normal use.

  • Each product leaving our fabrication facility undergoes a strict Quality Check. We will repair or replace defective items. If your warranty has lapsed, please contact us and we’ll do our best to help you out. We want you to love your Stretch Shapes product! 
  •    
  • Sales Tax: We operate out of Oregon and therefore do not charge sales tax.

 

Out of Box

All products are guaranteed against out of box material defects.  If your product arrives with any damage whatsoever, we’ll replace it immediately. We also guarantee your items will stretch to the size stated and be an accurate representation of what’s demonstrated on our website. 

 

Long Term

We guarantee our seams won’t come undone, break or tear and that our corner mounts will last for the duration of the warranty. Permanently installing your product and following the recommended care and maintenance instructions will extend its life far beyond the duration of the warranty

 

Exclusions

Although the Trapeze Plus fabric we use is designed for high performance stretch, this warranty excludes damage caused by any of the following:

-punctures introduced to the material through installation/use or handling

-overstretching

-improper storage

-unsuitable use or application

-high winds

-prolonged exposure to exterior conditions  

 

If your warranty has lapsed, please contact us anyway and we’ll do our best to help you out. We want you to feel great about your purchase from our company!

 

Returns: Stretch Shapes offers over 10,000 different item, size and color combinations. Therefore all of our products are custom cut and made to order (with the exception of Instant Dispatch items) and we do not accept returns except in the case of a manufacturing defect or warranty coverages.


How to Return an Item:

For returns, repairs or if an item has been shipped defective please contact us. You will need a Return Authorization  number (RA#) before the item may be shipped to us. Ship the package prepaid with RA# clearly marked on the outside. When you contact us we will provide you with an RA# and a return shipping voucher. Once an RA# has been given, you will have 14 business days to return the item via mail service. If the item has not been returned in 14 day the RA# will be void and a new RA# will be required to return the item. Returns accepted only if one or more of the following: item has been shipped defective, item is not as stated in the product description or for warranty covered repairs.


 

  • Payment Terms: We gladly accept MasterCard, Visa, Discover and American Express through our secure First Bank Gateway on our website. We also accept Google Check Out and Pay Pal payments.

  • FR Terms: Stretch Shapes products made from Trapeze Plus carry a designation of IFR referring to NFPA 701 standards that cover nearly all states including CA and NY. 

 

Privacy Notice: This privacy notice discloses the privacy practices for Stretch Shapes. This privacy notice applies solely to information collected by this web site. It will notify you of the following:


1. What personally identifiable information is collected from you through the web site and
how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us such as; name, address, phone and billing information via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g. to ship an order).

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You have access to and control over information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or look for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-370-0202 or via email at info@stretchshapes.net.

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