FAQ

SHIPPING AND DELIVERY

Dispatch Timing

If an item is listed as in stock and the order is received by 1 p.m. PST (4 p.m. EST), it will usually ship the same day (orders may ship the following business day due to processing and packing). If an item is listed with a manufacturing lead time, it will ship in 1-2 business days if ordered in white or black fabric, and 3-5 business days if ordered in color fabric.

Rush Orders

Rush service is available upon request, and can often be expedited to same day dispatch depending on our current work load. Let us know by phone or email about what you need, when you need it, and we will do everything in our power to meet your deadline. Please see our rush dispatch page for additional information.

Free Shipping

Domestically, we offer free FedEx Ground shipping for orders over $100. Please see our shipping page for additional information and international shipping questions.

Tracking Number

For domestic orders, our system will automatically email you a tracking number through the FedEx website. If you can’t find it, simply contact us and we will get it for you.

International Shipping

We regularly ship products to over 100 countries throughout the world via FedEx. Place your order online, or contact us via phone for assistance. We offer three types of international shipping options including FedEx International Economy® (within 5 business days), FedEx International Priority® (1, 2 or 3 business days), and FedEx International First® (early next day delivery to key global markets). Please see the FedEx international shipping page for additional details.

Customs Delays

There may be customs delays, depending on your country. Please keep record of your tracking number so that you may follow up as needed. At Stretch Shapes, we do everything in our power to avoid delays in customs. To place your international order with confidence, simply checkout through our website, or call one of our sales people for assistance.

STORE POLICIES

Returns

Stretch Shapes accepts returns for exchange or store credit. Please read more about our return policy on our terms page.

Warranty

All Stretch Shapes soft goods include a 3 Year Warranty at no additional cost to you. Please see our guarantee page for additional information.

Discounts, Deals and Vouchers

Discounts are available based on order amount. We offer all non-profits a flat 10% discount. To receive your non-profit discount, please call and place your order over the phone or use our online, request a quote system and mention that you are a non-profit.

PRODUCT QUESTIONS

What size do your products stretch out to become?

The size stated in the product description is the size that the product will stretch to become. When your product arrives in the mail un-stretched, it will be approximately 25% smaller than the size you ordered. When you perform your installation, it will stretch to become the size you ordered. We call this the “comfortable stretched dimension.” It does not require considerable force or tension to complete an installation. Simply apply enough tension to ensure that the fabric is not loose or floppy. Products may be stretched +/-10% of the size stated on our website.

Custom Sizes

We are a made-to-order company with our own manufacturing facility here in the USA. The Stretch Shapes production team is ready and eager to provide you with any size product that you need. We price custom orders by the square foot with no additional charge for customization. Please see our custom orders page for additional details.

IFR (Inherently Flame Retardant)

IFR Trapeze Plus® stretch fabric passes NFPA 701, CSFM Title 19, and ASTM E84 standards (certificates can be provided upon request). IFR means that the fabric has been woven to yield a product that meets flame safe fire standards, without being subjected to any special processing or post production chemical treatment. IFR Trapeze Plus® will remain flame retardant for its lifetime, even after repeat washing.

Trapeze Plus

We exclusively use 5.9oz IFR Trapeze Plus® 4-way stretch fabric to create all of our stock products. Please see our Trapeze Plus web page for details about this fabric.

Color

IFR Trapeze Plus® comes in bright white plus an assortment of up to date colors, each with a brilliant satin sheen finish. Check out our color chart for a list of the colors we offer. If you’re not seeing the color you need, contact us and we’ll source it for you if available. We also offer dye-sublimation printing. With dye sublimation printing, we are able to add any graphic, logo, or solid Pantone color (PMS) to your Stretch Shapes product.

What is the difference between Stretch Projection Screens and Flat Panels?

Our Stretch Projection Screens are engineered to specifically fit a projected image of 5:4, 4:3, or 16:9 aspect ratios. This means that it will properly fit the rectangular image of your projector without having unsightly gaps around the borders. We also use larger grommet holes on the rigging points of our projection screens to allow ball bungees to pass through for mounting.

What size image fits on our Projection Screens?

Stretch projection screens curve in along the borders, in between rigging points, reducing the projectable area of the screen. To determine the projected image size of your screen, there is a projection size allowance chart in the picture menu of each projection screen product page. Please keep in mind, products may be stretched +/-10% of the size stated on our website, which may add or subtract from your projection area. We can also email you a PDF of this chart upon request.

How do I install the products?

All products ship with recommended installation instructions that give a variety of setup suggestions.

The most common way to install a flat panel or background is with invisible monofilament line. This line can be tied to the rigging points of each corner and then tensioned. You will need to find or make anchor points to attach the monofilament line to for rigging. These must be strong enough to hold the tension of your product (not very much tension).

Our stretch projection screens and panel wall systems are designed to mount on the frame of your choosing. We suggest triangle truss, box truss, pipe and drape frames, or a permanently installed frame of metal or wood. For other rigging options, reach out to one of our sales people to discuss. Stretch screens are traditionally rigged with optional ball bungees that go through each grommet and attach directly to a truss or frame. Tie line, monofilament line, and Bannabungees are great alternatives. All of these additional options can be found on the accessories page.

Panel wall tile systems are best mounted with zip ties or tie line, which can also be found on the accessories page.

Do you provide the mounting hardware?

We only provide the rigging material you will need to rig your product. This varies by product and is listed in the description of each product.

What is the difference between standard and low profile corners?

Standard corners are made from a sewn on, double thick webbing tab finished with a white grommet (silver for colored products). Standard corners are very easy to work with and very durable. They can be setup and taken down regularly. Low profile corners are made from 3-plies of the same fabric (5.9oz IFR Trapeze Plus®) sewn into a discrete and durable fabric loop without a grommet or webbing. Low profile corners are an elegant alternative, and are suggested for permanent installations.

Printing

Yes, we do print on our products. We offer a wide range of dye sublimation printing options. Please contact us for more information.