3 Year Extended Warranty
All of our fabric products are covered by a 3 year limited warranty.
Out of Box
All products are guaranteed against out of box material defects. If your product arrives with any damage whatsoever, we’ll replace it. We also guarantee your item will stretch to the size stated and be an accurate representation of what’s demonstrated on our website.
We guarantee our seams won’t come undone, break, or tear for 3 years from the date of manufacture. We guarantee that our corner mounts will last for 3 years from the date of manufacture. Permanently installing your product and following the recommended care and maintenance instructions should extend its life far beyond the duration of the warranty.
Although the Trapeze Plus Fabric® we use is designed for high performance stretch, this warranty excludes damage caused by any of the following:
- punctures introduced to the material through installation/use or handling
- improper storage
- unsuitable use or application
- high winds
- prolonged exposure to exterior conditions
- any damage caused by improper installation of product
If your warranty has lapsed, please contact us anyway. We’ll always do our best to provide you an outstanding customer experience. We want you to feel great about your relationship with our company.
How to Return an Item
For returns, repairs, or if an item has been shipped defective, please contact us. You will need a Return Merchandise Authorization number (RMA#) before the item may be shipped to us. Ship the package prepaid with RMA# clearly marked on the outside. When you contact us, we will provide you with an RMA# and a return shipping voucher. Once an RMA# has been issued, you will have 10 business days to return the item via mail service. If the item is not returned in 10 business days, the RMA# will be void and a new RMA# will be required to return the item. For additional information regarding our return policy, please see our Terms And Conditions page.