Terms and Conditions of Sale



The terms “we”, “us”, and “Seller” as used herein refer to Stretchshapes.net LLC. The terms “you” and “Purchaser” refer to the persons or entities whose names appear on the applicable invoice or purchase order to which these Terms and Conditions of Sale apply.  Seller and Purchaser are sometimes referred to collectively herein as the “Parties”; and each as a “Party”.

Payment Terms

Production does not begin until payment is made in full or an invoice or purchase order containing specific payment terms is issued for Net terms clients. For Net terms clients, unless a specific payment due date is specified on the applicable invoice or purchase order, the period for payment begins on the day your order is placed, regardless of the production time.  For example, if a purchase order specifying net 30 as the payment terms is submitted on January 1st, the balance will be due on January 30th.

We accept MasterCard, Visa, Discover, and American Express through Stripe.  We also accept MasterCard, Visa, Discover, and American Express, Apple Pay and ACH bank transfer through our Intuit payment processors. We also accept Pay Pal, Amazon Pay checks, money orders, cashier’s checks and wire transfers. 

Late payments are subject to a late fee of one-half percent (½%) for every 30 days late.  In addition, rush fees may need to be applied if a payment is past due and the product(s) are needed on a specific date that does not allow our production team the required time to complete the project. In addition, if you fail to make any payment as and when due, you agree to pay any costs of collection, including reasonable attorney fees, which may be incurred by us. We may recover those amounts by any means permitted by law.

If an order is cancelled after production has commenced, you agree to pay a percentage of the purchase price that is proportionate to where the order has progressed in the production process, as determined by Seller in the exercise of its good-faith discretion and professional judgment.

Return Policy

  • We accept returns within 15 days of delivery for either exchange or store credit.
  • We only accept returns of stock products made in black or white. Stock products are defined as non custom products that can be added to cart. Customized orders and stock products made from color fabric are all final sale and nonreturnable.
  • We do not pay return shipping unless merchandise is defective.
  • Items must be in like new or unused condition to be eligible for return; and a restocking fee of 15% will apply.
  • Returns must have an RMA # (Return Merchandise Authorization Number).
  • Call or email for your RMA #. Once issued, it is valid for 10 business days.
  • Refunds, exchanges, or store credits will be given once our staff has had a chance to inspect returned merchandise.


If your order includes installation services, we will send you a questionnaire prior to the install so you can provide us with all of the relevant details about the install. You must provide complete answers on the questionnaire. If any information is inaccurate or incomplete and results in additional installation time or work, you may be required to pay a change order fee. All inquiries about installation services which are separate and apart from product orders must go through your Stretch Shapes Relationship Manager. Our installation teams are insured and bonded as part of a separate organization.

Shipping; Risk of Loss

Unless otherwise provided in the applicable invoice or purchase order, or agreed in writing by the Parties, delivery is FOB Seller’s place of business. A tracking number will be sent to the email associated with the applicable invoice or purchase order on the day the goods are due to ship. Seller will not be responsible or liable for any shipping delays or any damage to the product(s) that occurs while being shipped.  If damage occurs en route, you agree to pursue redress only through the carrier or carriers charged with delivery. Purchaser will pay shipping charges as part of the purchase price to Seller, who will pay the carrier charged with delivery.

FedEx Ground Shipping; Disclaimer

We recommend clients forgo FedEx Ground for time-critical orders.  Ground does not have a guarantee and we have seen a higher than normal amount of ground packages severely delayed since Covid.  Stretch Shapes will replace the ground order and consider it lost if it has not been delivered within 2 weeks post on hand date listed on the invoice.  Alternatively, we recommend using either FedEx Overnight or 2 Day services when a delivery guarantee is required.  

Dispatch and Lead Times

If an item is listed as in stock and the order is received by noon PST (3 p.m. EST), it will usually ship the same day (orders may ship the following business day due to processing and packing). If an item is listed with a manufacturing lead time, it will ship according to the lead time. For expedited shipping, please see our Rush Dispatch Page for details, or ask your Relationship Manager.

Production of custom items requiring artwork approval will not commence until you have approved the artwork proof in writing. If payment is made and artwork is approved by 10 a.m. PST (1 p.m. EST), production will commence on the same day.

ORDERS ARE SHIPPED COMPLETE: If an item with a lead time is ordered with an in stock item, the entire order will be delayed to dispatch according to the time table of the item with lead time.

We will not be held liable for any failure or delay in performance to the extent that the failure or delay is proximately caused by forces beyond our reasonable control, including, without limitation, natural disasters, war, imposition of government restrictions, and failure of suppliers, subcontractors, and carriers.

International Orders

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Flame Retardant Terms

Most of Stretch Shapes products are made from IFR Stretch Fabric. IFR Stretch Fabric is inherently flame retardant (IFR) and passes NFPA 701 Small Scale, CSFM Title 19 and ASTM E84 standards that cover nearly all states including CA and NY.

Change Orders

If you wish to change the delivery schedule, features, scope, or any other material term of sale (including without limitation the terms or schedule for any installation), you must contact us via phone or email to request a change order (“Change Order”) referencing the applicable invoice(s) or purchase order(s) and setting forth the specific changes requested. The Change Order will amend the terms of the applicable invoice(s) or purchase order(s) pursuant to its terms on execution by both Parties. The Parties may informally agree to changes or modifications, but the Parties agree that such changes will not be enforceable unless they are recorded in a written Change Order signed by both Parties. You acknowledge and agree that any changes will be subject to additional cost.

Warranty Terms

Both standardized products and custom products are warranted against manufacturer defect for up to one (1) year from the date of delivery; provided, however, that only standardized products are returnable in accordance with our return policy. Notwithstanding the foregoing, our products are not covered under any warranty if any of the following occurs:

  • Punctures introduced to the material through installation, handling, or other use
  • Overstretching
  • Any damage caused by not following cleaning instructions including overdrying
  • Any damage caused by improper storage or storing damp
  • Use as a rain, wind or other weather barrier
  • Other unsuitable use or application
  • High winds or other acts of nature
  • Prolonged exposure to exterior conditions especially UV exposure
  • Any damage caused by improper installation of product

Other than as set forth above, our products are not subject to any other warranty whatsoever unless otherwise agreed in writing.


In no event shall Seller be liable for incidental or consequential damages of any kind, including, but not limited to, personal injury, property loss, or lost profit

Assumption of Risk; Waiver of Claims

Purchaser acknowledges that there are certain risks associated with the use, installation, ownership, and/or possession of our product(s) which cannot be entirely mitigated or avoided despite the exercise of caution, including, without limitation, the risks of personal injury, death, and property damage. Purchaser expressly and voluntarily assumes all such risks and liabilities. Further, Purchaser, on its own and on behalf of its heirs, assigns and successors in interest, now and forever waives, releases, and discharges Seller and its members, officers, employees, agents, successors, and assigns from any and all claims, losses, expenses, damages, liabilities, injuries, and causes of action of any nature, including, but not limited to, personal injury, wrongful death, and property damage, that may in any manner arise from or be related to the use, installation, ownership, and/or possession of any product(s) purchased from Seller.

Indemnification and Liability

Purchaser shall indemnify, defend, and hold harmless Seller and its members, officers, employees, agents, successors, and assigns from and against any claim, demand, cause of action, loss or liability (including attorney’s fees and expenses of litigation) arising from or occurring as a result of (a) Purchaser’s breach of any representation, warranty, covenant or obligation set forth herein or (b) the use, installation, or possession by Purchaser of any product(s) sold by Seller, including without limitation to the extent any property damage, personal injury or death results therefrom, except to the extent caused by Seller’s gross negligence or willful misconduct. The provisions of this paragraph shall survive the termination of this Agreement with respect to any claims or liability accruing before such termination. In no event shall Seller be liable for any indirect, special, or consequential loss or damages arising from Purchaser’s use of the Product, including, but not limited to, loss profits and loss revenue, even if informed of the possibility of such damages.

Intellectual Property

Seller shall retain ownership of all Intellectual Property Rights associated with any and all products it sells to Purchaser, including but not limited to all design and engineering work. “Intellectual Property Rights” means any and all design, engineering, inventions, materials, know-how, trade secrets, technology, formulas, processes, ideas, or other discoveries conceived or reduced to practices, whether patentable or not, also including without limitation patent, copyright, trademark, service mark, trade secret, moral, and contract rights in any country or jurisdiction in the world and all registrations, initial applications, renewals, extensions, continuations, divisions, or reissues of them now or hereafter in force.

Purchaser represents and warrants to Seller that it owns or has a valid license and right to use and reproduce any trademarks, service marks, logos, and copyrighted material which are incorporated into the product(s) at Seller’s direction or request, and that the incorporation of any such trademarks, service marks, logos, and copyrighted material does not infringe upon the Intellectual Property Rights of any other entity or person.

Independent Contractors

Nothing contained in herein shall be construed as creating a joint venture, partnership or employment relationship between the Parties; rather, the Parties at all times shall be independent contractors vis-à-vis one another.


We reserve the right to refuse service to anyone. No failure of Seller to exercise or enforce any of its rights hereunder shall act as a waiver of subsequent breaches by Purchaser; and the waiver of any breach shall not act as a waiver of subsequent breaches. Seller’s acceptance of payment with knowledge of a default by Purchaser shall not constitute a waiver of any breach. The invalidity of any term or provision of these Terms and Conditions of Sale shall not affect the validity of any other provision. These Terms and Conditions of Sale, together with all applicable invoices and purchaser orders, constitute the entire understanding relating to the subject matter hereof and prevails over any prior or contemporaneous, conflicting, or additional communications; provided, however, that to the extent any provision of these Terms and Conditions of Sale conflicts with any term set forth in an applicable invoice or purchase order, the terms set forth in the applicable invoice or purchase order shall control. These Terms and Conditions of Sale can only be modified by a written amendment signed by the Party against whom enforcement of such modification is sought. No modification of these Terms and Conditions of Sale shall be valid unless it is in writing and is signed by all of the Parties. These Terms and Conditions of Sale shall be interpreted and enforced according to the laws of the State of Oregon. Should any action be filed to enforce or interpret any provision hereof, it is agreed that venue of such action shall lie exclusively in any court in Lane County, Oregon having jurisdiction of the subject matter, and that the parties are subject to personal jurisdiction in Lane County, Oregon. Purchaser agrees to pay any costs of collection incurred by Seller, including reasonable attorney fees, regardless of whether an action is filed. In any proceeding to enforce or interpret this Agreement, the prevailing Party shall be entitled to recover from the losing Party reasonable attorney fees, costs, and expenses incurred by the prevailing Party before and at any trial, arbitration, bankruptcy, or other proceeding, and in any appeal or review.